Frequently Asked Questions
We are here to answer the most frequently asked questions about our services, policies and products. If you have a question that is not answered here, please contact us!
1. Where do you ship to?
Currently, we ship to the United States, United Kingdom, Australia, and Canada.
2. How much does shipping cost?
We offer free shipping on all orders, with no minimum order amount required.
3. How long does delivery take?
Processing time: 1-2 business days (Monday to Friday)
Shipping time: 5-7 business days (Monday to Friday)
Estimated total delivery time: 6–9 business days from order date
4. Can I track my order?
Yes! Once your order has been shipped, you will receive a confirmation email with tracking details.
5. What do I do if I entered an incorrect shipping address?
If your order hasn't been processed yet, please contact us immediately to update your shipping information.
6. What is the return policy?
We accept returns within 30 days of receiving your order.
7. Do you offer exchanges?
Currently, we do not offer direct exchanges.
If you would like a different size, color or product, we ask that you return the original purchase and place a new, separate order.
8. Are my payment details safe?
Absolutely! We use secure and encrypted payment channels to protect your information.
Our site complies with PCI-DSS standards for data security.
9. How can I contact you?
Email: support@nuratail.com
Phone: +370 (684) 58234
Address: Filaretų g. 35, 01211 Vilnius, Lithuania
Business hours
Monday - Friday 9am - 5pm EET
We aim to respond within 24 hours during our 9am to 5pm EET business hours.